Privacy & Security
Dietec UK is committed to protecting your privacy.
This policy explains how we use the information we collect about you; how you can limit our use of that information and the procedures we have in place to safeguard your details.
When you register on our website we need to know your name, address, telephone number, email address and a security password so you can login to your account in the future. When you place an order with us your payment details will also be required to be able to process the order that you place. Occasionally your contact details are required if we need to contact you regarding the order you have placed with us.
Some of the information may be passed to our service providers or sub-contractors in order to fulfil the order - for example the courier who delivers the order. They may also contact you if for example they are unable to locate the delivery address you have provided.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us improve the website and service, and may provide this information to third parties. This will not include any information that can be used to identify any individual.
We may also wish to provide you with information about special offers and new products or anything else we think may be of interest. Our promotional newsletters are sent to you using Vertical Response a 3rd party service provider and not directly from our website, so if you no longer wish to receive these promotional emails, please reply to the email message with "Unsubscribe" in the subject line or simply click on the "Unsubscribe" link provided at the bottom of every newsletter.
Other than as detailed above and as required by law we will not sell or pass your details to anyone outside Dietec UK.
Protecting your information
We have never heard of a case where using this website resulted in fraudulent use of a customer's details. We use industry standard Secure Socket Layer encryption to safe guard your private information and to enable us to pass your order details from our website over to our payment service providers such as PayPal or Sage Pay which enables us to process your order payment details in a secure environment.
Updating your details
If any of your details change, including name, address, telephone number or email address, please update them in the "My Account" section of this website immediately.
Owing to the global nature of the Internet infrastructure the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However we have taken the steps above to improve the security of your information as far as possible. By submitting your information you consent to these transfers.